FAQ

About Your Order & Payment:
- How do I place an order?
  - Select the item (and size or compatibility)
  - Go to cart and follow instructions to check out
- What payment methods do you accept?
  - Card (Mastercard and/or Visa)
  - EFT
  - Capitec Pay
  - Apple Pay
- Is my payment information secure?
  - We use Peach Payments as our trusted and secure payment gateway partner. They are a leading online payment processor in South Africa that provides the technical platform to ensure your payment details are captured and processed safely and securely.
- How can I change or cancel my order?
  - Please make contact with us in order to help you cancel

Shipping & Delivery:
- How long does shipping take?
  - Depending on your location and the shipping method delivery can be anywhere from 2-7 days.
- How much does shipping cost?
  - Shipping fees are calculated at checkout based on: • Your delivery address • Parcel size/weight • Selected delivery method
- Can I track my order?
  - If you choose a direct delivery via Courier Guy then you can track your order via their website
  - If you have chosen delivery to a PUDO box then you will receive SMS updates
- Do you offer international shipping?
  - Unfortunately not (SA Only)
- What if I'm not home to receive my delivery?
  - We offer options for address direct delivery, or to a PUDO box for collection at your own convenience

Returns, Refunds & Exchanges:
- What is your return policy?
  - Once your delivery is received we allow 7days for requesting a return
- How do I return a damaged or defective item?
  - To initiate a return, please contact us at suuport@everythingleopard.co.za with your order number and reason for return. We will provide you with return instructions and a return reference number.
- How long does a refund take?
  - Refunds take 3-7 business days as we are reliant on the banking system to process these

Products:
- Do products come with a warranty?
  - To keep our prices as low as possible for you, we don’t offer a formal warranty on our items. However, we take great pride in our customer service! If you ever run into an issue, please reach out—we’ll always do our very best to find a fair solution for you.
- How do I choose the right size?
  - refer to the size guide for each product we have tried to give you as much as possible to make a decision
Support:
- How do I contact customer support?
  - via the contact us button at the bottom of our page
  - via email support@everythingleopard.co.za